WELCOME NEIGHBORS TERMS & CONDITIONS
Effective Date: September 1, 2026
These Terms & Conditions (“Terms”) govern your access to and use of the Welcome Neighbors website, software, services, communications, and related offerings.
By accessing our website, creating an account, submitting information, purchasing services, or otherwise using Welcome Neighbors, you agree to these Terms.
1. ABOUT WELCOME NEIGHBORS
Welcome Neighbors provides marketing, advertising, direct-mail, lead-generation, customer-acquisition, software, and related services for businesses.
Our services may include identifying new mover audiences, creating or facilitating marketing campaigns, generating reports, managing customer communications, and supporting campaign fulfillment.
2. ELIGIBILITY
You must be at least 18 years old and legally capable of entering into binding agreements to use our services.
If you use Welcome Neighbors on behalf of a business or organization, you represent that you have authority to bind that entity to these Terms.
3. ACCOUNTS
Some services may require you to create an account.
You are responsible for:
• Providing accurate and current information
• Keeping your login credentials confidential
• Maintaining the security of your account
• Promptly notifying us of unauthorized access
• All activity occurring under your account
We may suspend or terminate access where we reasonably believe an account is being misused, compromised, or used in violation of these Terms.
4. SERVICES
Welcome Neighbors may provide marketing and related services including, but not limited to:
• Direct-mail marketing campaigns
• New mover audience identification
• Mailing-list and audience services
• Campaign management
• Creative coordination
• Customer-acquisition tools
• Lead-generation services
• Marketing software
• Reporting and analytics
• Redemption and offer tracking
• Communications and messaging tools
Specific services, pricing, and deliverables may vary by customer, campaign, service plan, or agreement.
5. PRICING AND PAYMENTS
Prices for Welcome Neighbors services will be disclosed before purchase or as part of an applicable service agreement, order, campaign, invoice, or account.
You authorize Welcome Neighbors and its payment processors to charge the payment method you provide for amounts you approve or owe under your account.
Unless otherwise stated, fees are non-refundable once services have been performed, data has been purchased, mail has entered production, or other non-recoverable costs have been incurred.
6. NO GUARANTEE OF BUSINESS RESULTS
Welcome Neighbors provides marketing services designed to help businesses reach prospective customers.
We do not guarantee:
• A specific number of customers
• A specific response rate
• A specific redemption rate
• A specific amount of revenue
• A specific return on investment
• Future customer lifetime value
Any calculators, projections, estimates, forecasts, or examples provided by Welcome Neighbors are for informational and planning purposes only.
Actual results vary based on many factors, including market conditions, offer quality, business category, geography, pricing, customer service, competition, and consumer behavior.
7. DATA AND AUDIENCE INFORMATION
Welcome Neighbors may use third-party data providers to identify audiences, geographic markets, new movers, households, addresses, or related information.
Third-party data may change, contain errors, become unavailable, or vary in completeness.
We do not guarantee that third-party data is error-free, exhaustive, or continuously available.
8. CUSTOMER RESPONSIBILITIES
Customers are responsible for ensuring that their:
• Offers are accurate and lawful
• Products and services comply with applicable laws
• Advertising claims are truthful
• Promotions are properly honored
• Business information is accurate
• Logos, images, trademarks, and creative assets may legally be used
• Customer-facing communications comply with applicable requirements
You are responsible for reviewing and approving campaign materials when approval is required.
9. INTELLECTUAL PROPERTY
Welcome Neighbors and its licensors retain ownership of the Welcome Neighbors website, software, technology, designs, processes, documentation, trademarks, and other proprietary materials.
Customers retain ownership of materials they provide to us, including logos, trademarks, photographs, and other business content.
By providing materials to Welcome Neighbors, you grant us a limited license to use those materials as necessary to provide the requested services.
10. ACCEPTABLE USE
You may not use Welcome Neighbors to:
• Violate any law or regulation
• Commit fraud or deception
• Send unlawful communications
• Infringe intellectual-property rights
• Harass or threaten others
• Introduce malware or malicious code
• Attempt unauthorized access to systems or data
• Interfere with the operation or security of our services
• Use our services for unlawful, misleading, or abusive marketing
11. SMS AND TEXT-MESSAGING TERMS
By providing your mobile phone number and expressly opting in to receive SMS messages from Welcome Neighbors, you agree to receive text messages from Welcome Neighbors at the mobile number provided.
Messages may include:
• Customer-support communications
• Account or service updates
• Appointment or operational notifications
• Requested information
• Occasional marketing or promotional messages
Message frequency varies.
Message and data rates may apply.
Consent to receive SMS messages is not a condition of purchasing goods or services.
You may opt out at any time by replying:
STOP
After opting out, you may receive a confirmation message.
For assistance, reply:
HELP
or contact Welcome Neighbors using the contact information below.
Carriers are not liable for delayed or undelivered messages.
Mobile numbers and SMS opt-in consent will not be sold, rented, or shared with third parties or affiliates for their marketing or promotional purposes.
12. EMAIL COMMUNICATIONS
If you provide an email address, we may send service-related communications and, where permitted, marketing communications.
You may unsubscribe from marketing emails using the unsubscribe link included in those messages.
Service-related messages necessary to manage your account or services may still be sent.
13. THIRD-PARTY SERVICES
Welcome Neighbors may use or integrate with third-party providers for services such as:
• Payment processing
• Email
• SMS
• Data services
• Mapping
• Analytics
• Printing and mailing
• Customer relationship management
• Accounting
• Hosting and infrastructure
Those third parties may have their own terms and privacy practices.
Welcome Neighbors is not responsible for failures, interruptions, or changes caused by third-party services outside our reasonable control.
14. SERVICE AVAILABILITY
We strive to maintain reliable services but do not guarantee uninterrupted or error-free availability.
Services may occasionally be unavailable because of:
• Maintenance
• Software issues
• Third-party provider outages
• Internet or telecommunications problems
• Security events
• Events beyond our reasonable control
15. DISCLAIMERS
TO THE MAXIMUM EXTENT PERMITTED BY LAW, WELCOME NEIGHBORS SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.”
WE DISCLAIM WARRANTIES THAT ARE NOT EXPRESSLY PROVIDED IN WRITING, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
16. LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY LAW, WELCOME NEIGHBORS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST BUSINESS, LOST DATA, OR LOST OPPORTUNITIES ARISING FROM OR RELATED TO THE USE OF OUR SERVICES.
Any limitation of liability will be subject to applicable law and any separate written agreement between Welcome Neighbors and the customer.
17. INDEMNIFICATION
You agree to indemnify and hold harmless Welcome Neighbors and its owners, employees, contractors, and service providers from claims, damages, losses, liabilities, and expenses arising from your unlawful use of the services, your materials, your offers, or your violation of these Terms.
18. TERMINATION
We may suspend or terminate access to our services for violations of these Terms, fraud, abuse, nonpayment, security concerns, or unlawful activity.
You may stop using our services at any time, subject to outstanding payment obligations and any applicable service or campaign commitments.
19. GOVERNING LAW
These Terms will be governed by the laws of the state in which Welcome Neighbors LLC is organized, without regard to conflict-of-law principles, unless another written agreement states otherwise.
20. CHANGES TO THESE TERMS
We may update these Terms periodically.
When material changes are made, we will update the Effective Date at the top of this page.
Continued use of the services after updated Terms become effective constitutes acceptance of the revised Terms.
21. PRIVACY
Your use of Welcome Neighbors is also subject to our Privacy Policy.
Privacy Policy:
22. CONTACT US
Questions about these Terms may be sent to:
Welcome Neighbors
